Privacy Policy

This Privacy Policy describes how Pizza Ranch ("we," "us," or "our") collects, uses, discloses, and safeguards your personal information when you visit our website pizzaranch-food.digital, place orders, use our services, or otherwise interact with us. Please read this policy carefully. By accessing or using our website and services, you acknowledge that you have read, understood, and agree to the practices described in this Privacy Policy.

We are committed to protecting your privacy and handling your personal data in an open and transparent manner. This Privacy Policy applies to all users of our website, mobile interfaces, online ordering systems, loyalty programs, and any other digital or physical touchpoints through which we collect your information.

If you do not agree with the terms of this Privacy Policy, please discontinue your use of our website and services. We may update this Privacy Policy periodically, and we will notify you of material changes by posting the updated policy on our website with a revised effective date.

1. About Us

Pizza Ranch is a food service business operating in the United States. We are dedicated to delivering high-quality food products and an exceptional customer experience. For all privacy-related matters, you may contact us using the following information:

2. Legal Framework and Applicable Law

As a food service business operating in the United States, we are subject to various federal and state privacy laws and regulations, including but not limited to:

• California Consumer Privacy Act (CCPA) / California Privacy Rights Act (CPRA): If you are a California resident, you have specific rights with respect to your personal information as outlined in Section 10 of this policy.
• Federal Trade Commission (FTC) Act: We comply with FTC regulations concerning unfair or deceptive acts or practices, including those related to privacy and data security.
• CAN-SPAM Act: Our email marketing communications comply with the requirements of the CAN-SPAM Act.
• Children's Online Privacy Protection Act (COPPA): We do not knowingly collect personal information from children under the age of 13.
• General state consumer protection and privacy laws applicable to our business operations.

We are committed to complying with all applicable privacy laws and regulations and strive to go beyond mere compliance to respect and protect your privacy rights.

3. Information We Collect

We collect various types of information in connection with your use of our website and services. The categories of personal information we may collect include:

3.1 Personal Identification Information

When you create an account, place an order, subscribe to our newsletter, or contact us, we may collect:

• Full name
• Email address
• Telephone number
• Mailing and delivery address
• Date of birth (for age verification purposes)
• Username and password (for account holders)
• Profile photograph (if voluntarily provided)

3.2 Payment and Financial Information

When you make a purchase through our website or mobile platform, we collect payment-related information necessary to process your transaction. This may include:

• Credit or debit card number (last four digits and card type only; full card numbers are processed by our secure payment processors)
• Billing address
• Transaction history and order records
• Gift card and loyalty program balances

We do not store full credit card numbers on our servers. All payment processing is handled by PCI-DSS compliant third-party payment processors.

3.3 Order and Transaction Data

We collect information about the orders you place with us, including:

• Menu items ordered and customizations requested
• Order frequency and history
• Delivery or pickup preferences and addresses
• Special instructions and dietary preferences you provide
• Loyalty points earned and redeemed

3.4 Usage and Technical Data

When you visit our website or use our digital services, we automatically collect certain technical and usage information, including:

• IP address and approximate geographic location
• Browser type and version
• Operating system and device type
• Pages visited, links clicked, and features used
• Time and date of your visit
• Referring website or source
• Session duration and bounce rates
• Search queries entered on our website

3.5 Cookie and Tracking Data

We use cookies, web beacons, pixel tags, and similar tracking technologies to collect information about your browsing behavior and preferences. This data helps us improve our website, personalize your experience, and deliver relevant advertising. Please see Section 8 for more detailed information about our use of cookies.

3.6 Communications Data

If you contact us directly via email, phone, chat, or social media, we may collect and retain records of those communications, including:

• The content of your messages and inquiries
• Customer support tickets and resolution records
• Feedback, reviews, and survey responses you submit

3.7 Social Media and Third-Party Account Data

If you choose to log in to our website using a third-party social media account (such as Facebook or Google), we may receive certain profile information from that platform, subject to your privacy settings on that platform. We will use only the information necessary to create or link your account with us.

3.8 Information Collected from Third Parties

We may receive information about you from third parties, including marketing partners, analytics providers, delivery service partners, and publicly available sources. We combine this information with the data we collect directly from you to improve our services and marketing efforts.

4. How We Use Your Information

We use the personal information we collect for a variety of legitimate business purposes. Specifically, we use your information to:

4.1 Provide and Manage Our Services

• Process and fulfill your food orders and transactions
• Create and manage your customer account
• Facilitate delivery or pickup of your orders
• Send order confirmations, receipts, and delivery updates
• Administer our loyalty and rewards programs
• Process payments and prevent fraudulent transactions

4.2 Customer Support and Communications

• Respond to your inquiries, complaints, and support requests
• Notify you of important account updates and changes to our services
• Communicate about recalls, safety alerts, or other critical matters
• Send service-related announcements that are not promotional in nature

4.3 Marketing and Promotional Activities

• Send you promotional emails, newsletters, special offers, and discounts (with your consent where required)
• Personalize marketing communications based on your order history and preferences
• Display targeted advertisements on our website and third-party platforms
• Conduct contests, sweepstakes, and promotional campaigns
• Invite you to provide feedback, reviews, and testimonials

You may opt out of marketing communications at any time by following the unsubscribe instructions in any marketing email or by contacting us at [email protected].

4.4 Analytics and Service Improvement

• Analyze website traffic, usage patterns, and customer behavior
• Conduct research and testing to improve our menu, website, and services
• Monitor and improve the performance and security of our website
• Develop new products, features, and promotions
• Generate aggregated, anonymized statistical reports about our customers

4.5 Legal Compliance and Security

• Comply with applicable laws, regulations, and legal processes
• Enforce our Terms of Service and other agreements
• Protect against, investigate, and deter fraudulent, unauthorized, or illegal activity
• Maintain the security and integrity of our systems and data
• Respond to lawful requests from government authorities

5. How We Share Your Information

We do not sell your personal information to third parties. However, we may share your information in the following circumstances:

5.1 Service Providers and Business Partners

We engage trusted third-party companies and individuals to assist us in operating our business and providing services to you. These service providers may have access to your personal information only to the extent necessary to perform their functions and are contractually obligated to protect your data. Our service providers include:

• Payment processors: To securely handle payment transactions
• Delivery service partners: To facilitate food delivery to your address
• Cloud hosting and infrastructure providers: To host our website and store data securely
• Email and marketing platforms: To send communications and manage marketing campaigns
• Analytics providers: To help us understand website usage and improve our services
• Customer support platforms: To manage and resolve customer inquiries
• Fraud prevention services: To detect and prevent fraudulent activity

5.2 Legal Requirements and Law Enforcement

We may disclose your personal information if required to do so by law or in response to valid requests by public authorities (e.g., a court, government agency, or law enforcement body). We may also disclose your information when we believe in good faith that disclosure is necessary to:

• Comply with a legal obligation
• Protect and defend our rights or property
• Prevent or investigate possible wrongdoing in connection with our services
• Protect the personal safety of our customers or the public
• Protect against legal liability

5.3 Business Transfers

In the event of a merger, acquisition, reorganization, sale of assets, or bankruptcy, your personal information may be transferred as part of the transaction. We will provide notice before your personal information is transferred and becomes subject to a different privacy policy.

5.4 Aggregated and Anonymized Data

We may share aggregated or anonymized data that cannot reasonably be used to identify you with third parties for research, marketing, analytics, or other business purposes.

5.5 With Your Consent

We may share your personal information with other third parties when we have your explicit consent to do so.

6. Data Security

We take the security of your personal information seriously and implement a range of technical, administrative, and physical security measures to protect your data from unauthorized access, alteration, disclosure, or destruction.

6.1 Security Measures We Implement

• Encryption: We use industry-standard SSL/TLS encryption to protect data transmitted between your browser and our servers. Sensitive data is encrypted at rest.
• Access controls: Access to personal data is restricted to authorized personnel on a need-to-know basis. Employees are required to use strong passwords and multi-factor authentication where applicable.
• Payment security: All payment processing is handled by PCI-DSS compliant payment processors. We do not store full credit card information on our systems.
• Regular security assessments: We conduct periodic security audits and vulnerability assessments to identify and remediate potential security risks.
• Incident response: We maintain an incident response plan to address data breaches promptly and in accordance with applicable legal requirements.
• Employee training: Our staff receives regular training on data protection and security best practices.

6.2 Limitations

While we take all reasonable steps to protect your information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security of your data. You also play an important role in protecting your information — please use a strong, unique password for your account and do not share your login credentials with others.

In the event of a data breach that affects your personal information, we will notify you and the appropriate authorities as required by applicable law, including applicable state breach notification laws.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

When your personal information is no longer needed, we will securely delete or anonymize it in accordance with our data retention policies and applicable legal requirements.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies (including web beacons, pixel tags, and local storage) to enhance your experience on our website, analyze usage patterns, and deliver relevant content and advertising.

8.1 Types of Cookies We Use

• Strictly Necessary Cookies: Essential for the operation of our website, including maintaining your shopping cart, processing payments, and keeping you logged in to your account.
• Performance and Analytics Cookies: Help us understand how visitors interact with our website by collecting anonymous usage data. We use tools such as Google Analytics for this purpose.
• Functional Cookies: Allow us to remember your preferences and settings (such as your delivery address or preferred location) to provide a more personalized experience.
• Marketing and Advertising Cookies: Used to deliver targeted advertisements based on your browsing behavior and interests, both on our website and on third-party platforms.

8.2 Managing Your Cookie Preferences

You can control cookie settings through your browser settings and through our cookie consent manager on our website. Please note that disabling certain cookies may affect the functionality of our website and your ability to use certain features such as online ordering.

For detailed information about the cookies we use, their purposes, and how to manage them, please refer to our Cookie Policy.

You may also opt out of certain types of tracking by visiting the Digital Advertising Alliance's opt-out tool at www.aboutads.info/choices or the Network Advertising Initiative at optout.networkadvertising.org.

9. Your Privacy Rights

Depending on your location and applicable law, you may have the following rights with respect to your personal information:

9.1 Right to Access

You have the right to request a copy of the personal information we hold about you. Upon a verified request, we will provide you with a copy of your personal data in a commonly used, machine-readable format.

9.2 Right to Correction

You have the right to request that we correct any inaccurate or incomplete personal information we hold about you. You may also update much of your information directly through your account settings on our website.

9.3 Right to Deletion

You have the right to request that we delete your personal information, subject to certain exceptions. We may be required to retain certain information for legal, tax, or business purposes, in which case we will inform you of the applicable exception.

9.4 Right to Data Portability

Where technically feasible, you have the right to receive your personal data in a structured, commonly used, and machine-readable format and to transmit that data to another service provider.

9.5 Right to Opt Out of Marketing

You have the right to opt out of receiving marketing communications from us at any time. You can exercise this right by clicking the "unsubscribe" link in any marketing email, by adjusting your account notification settings, or by contacting us directly.

9.6 Right to Non-Discrimination

We will not discriminate against you for exercising any of your privacy rights. We will not deny you goods or services, charge you different prices, or provide a different level of service because you exercised your privacy rights.

9.7 How to Submit a Privacy Rights Request

To exercise any of your privacy rights, please submit a request by:

• Email: [email protected] (subject line: "Privacy Rights Request")

We will acknowledge receipt of your request within 10 business days and respond within 45 calendar days. If we require additional time, we will notify you of the reason and extension period. We may need to verify your identity before fulfilling your request to protect your privacy and security.

10. California Residents — Additional Rights (CCPA/CPRA)

If you are a resident of California, you have specific rights under the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA). This section supplements the general privacy rights described in Section 9.

10.1 Categories of Personal Information Collected

In the preceding 12 months, we have collected the following categories of personal information as defined by the CCPA:

• Identifiers (name, email, IP address, account name)
• Personal information as described in California Civil Code Section 1798.80 (name, address, payment card information)
• Commercial information (products ordered, purchase history)
• Internet or other electronic network activity information (browsing history, interactions with our website)
• Geolocation data (approximate location derived from IP address)
• Inferences drawn from other information (preferences, characteristics, behavior)

10.2 Right to Know

California residents have the right to request that we disclose the specific pieces of personal information we have collected about them, the categories of personal information collected, the categories of sources from which the information was collected, the business or commercial purpose for collecting the information, and the categories of third parties with whom we share the information.

10.3 Right to Correct Inaccurate Personal Information

California residents have the right to request correction of inaccurate personal information that we maintain about them.

10.4 Right to Opt Out of Sale or Sharing

We do not sell personal information as defined by the CCPA. We do not share personal information for cross-context behavioral advertising in exchange for monetary or other valuable consideration. If our practices change, we will update this policy and provide the required opt-out mechanism.

10.5 Right to Limit Use of Sensitive Personal Information

To the extent we collect sensitive personal information as defined by the CPRA, California residents have the right to limit our use of that information to purposes necessary to provide the requested services.

10.6 Authorized Agents

California residents may designate an authorized agent to submit CCPA requests on their behalf. The authorized agent must provide written authorization signed by the consumer, and we may require the consumer to verify their own identity directly with us.

10.7 Contact for California Privacy Rights

To submit a CCPA/CPRA request, contact us at: [email protected]

11. Children's Privacy

Our website and services are intended for use by individuals who are 18 years of age or older. We do not knowingly collect, use, or disclose personal information from individuals under the age of 13 in violation of the Children's Online Privacy Protection Act (COPPA), or from individuals between the ages of 13 and 17 without appropriate parental consent where required by law.

If you are a parent or legal guardian and you believe that your child under the age of 13 has provided us with personal information without your consent, please contact us immediately at [email protected]. Upon confirmation, we will take steps to promptly delete such information from our systems.

Minors between the ages of 13 and 17 should have parental or guardian supervision when using our website. We encourage parents and guardians to monitor their children's online activities and to discuss internet safety with them.

12. International Data Transfers

Pizza Ranch is based in the United States, and your personal information is primarily stored and processed in the United States. If you are accessing our website from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States, where privacy laws may differ from those in your home country.

When we transfer personal information internationally, we take steps to ensure that appropriate safeguards are in place to protect your information. These safeguards may include contractual clauses that require our service providers to protect your data to standards consistent with applicable privacy laws.

By using our website or providing us with your personal information, you consent to the transfer of your information to the United States and other countries as described in this Privacy Policy, subject to the protections described herein.

13. Third-Party Links and Services

Our website may contain links to third-party websites, applications, and services that are not operated by us. These may include social media platforms, delivery partner websites, payment gateways, and advertising networks. This Privacy Policy applies only to our website and services.

We are not responsible for the privacy practices of third-party websites and encourage you to review the privacy policies of any third-party sites you visit. The inclusion of a link on our website does not imply our endorsement of the linked site's privacy practices.

When you use third-party social login features (such as "Sign in with Google" or "Sign in with Facebook"), your use of those services is governed by the respective third party's terms of service and privacy policy.

14. Do Not Track Signals

Some web browsers offer a "Do Not Track" (DNT) feature that signals to websites that you do not want your online activity tracked. Currently, our website does not respond to Do Not Track signals because there is no universally accepted standard for how DNT signals should be interpreted. We continue to monitor developments in this area and may update this policy as standards evolve.

You can control tracking through our cookie consent manager and by adjusting your browser settings as described in Section 8 of this Privacy Policy.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, services, applicable laws, or industry standards. When we make material changes, we will:

• Post the updated Privacy Policy on this page with a new effective date
• Send an email notification to registered account holders where the changes are significant
• Display a prominent notice on our website for a reasonable period following material changes

Your continued use of our website and services after the effective date of the updated Privacy Policy constitutes your acceptance of the changes. If you do not agree with the updated policy, please discontinue use of our services and contact us to close your account.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

16. Filing a Complaint

If you believe that we have not complied with this Privacy Policy or applicable privacy laws, we encourage you to contact us first so that we may address your concerns directly. We take all privacy complaints seriously and will respond to your inquiry in a timely manner.

16.1 Contact Us First

Please send your complaint or privacy concern to:

• Email: [email protected]
• Subject Line: Privacy Complaint

We will acknowledge receipt of your complaint within 10 business days and work to resolve it within 45 days. If additional time is needed, we will notify you.

16.2 Regulatory Authorities

If you are not satisfied with our response, you may file a complaint with the appropriate regulatory authority:

• Federal Trade Commission (FTC): You may file a complaint with the FTC at ftc.gov or by calling 1-877-FTC-HELP (1-877-382-4357). The FTC enforces federal consumer protection laws, including those relating to privacy.
• California Residents: California residents may contact the California Privacy Protection Agency (CPPA) at cppa.ca.gov for concerns related to CCPA/CPRA violations. You may also contact the California Attorney General's Office at oag.ca.gov.
• State Attorneys General: Residents of other states may contact their respective state Attorney General's office for consumer protection matters involving privacy.

17. Contact Information

For any questions, concerns, or requests relating to this Privacy Policy or our data practices, please do not hesitate to contact us:

When contacting us about a privacy matter, please include as much detail as possible about your inquiry, including your full name, contact information, and a clear description of your concern or request. This will help us respond to you more efficiently.

We are committed to responding to all privacy-related inquiries within 10 business days of receipt.